The Mind of Brian Charlson

One of the things my blind friends and I attending the 200th Birthday celebrations for Louis Braille here in Paris, France wanted to do is go to the “Dining In The Dark” restaurant. This is one of the restaurants where guests are guided into a completely dark dining room where they order their food, eat their meal, interact with the wait staff and other diners without being able to see anything.
Why would a blind person want to go to such a place? We wanted to see how sighted people reacted to what we do every day. We wanted to experience what it would be like to have the tables turned.
Can you imagine our surprise when we were told that we would not be allowed to bring our Seeing Eye dogs in with us? “People may trip over them”, “it will be dangerous for our blind wait staff”. “Let us ask the blind staff what they think.” “They don’t want you to bring in your dogs.” “They want you to leave your dogs where some of them leave their dogs while working.”
Now I understand that not all guide dog users show much respect for the needs of others; letting their dogs sprawl in the aisles, acting oblivious to their dogs while in public spaces and the like, but we had yet to set foot in their dining room. How, may I ask you, can the owners of this restaurant allow their blind staff to set policy on who may or may not bring in their guide dogs? Isn’t that a matter of law or at least management policy?
We decided not to stay but rather to go to a nearby restaurant. This included two of our six who did not use guide dogs. We indicated to the “Dining In The Dark” reception staff that we would be reporting their action to the conference planners for possible legal action.
During dinner, we asked ourselves if we had been hasty and came to the conclusion that had we known that our dogs would not be allowed in the dining room, we may have left them in our hotel rooms and gone with our canes. I for one would not have gone. It is to me more than just a matter of preference, it is a matter of my right to move through public spaces without regard to whether or not I have a guide dog. This was not a matter of public safety, only reasonable accommodation.
Two of my guide dog using friends are going to try to return to the restaurant later this week without their dogs. I will not be joining them but do not hold it against them that they wish to go. I wonder if I would be willing to go if I hadn’t had a number of very bad experiences with taxies going to and from dinner that night.
For now, Dining in the Dark is not for me and I encourage others to take a pass as well. Even if what they did was legal, what they did was wrong. We need to let them know that there is a price to their actions.

When you think of Paris, do you think of chocolate? After I read the book “Chocolate: A Bitter Sweet Saga of Dark and Light”, and knowing that I would soon be visiting Paris, I knew chocolate would be part of my French experience.
I spent some time online looking at reviews of the different Paris chocolateers including Jean Paul Hevin, La Maison du Chocolat and Pierre Herme. We are staying at a hotel in the 7th Arandizment so I needed to keep my choices to those shops within a reasonable distance. I also needed to keep in mind how difficult it would be to interact with non-English speaking shop keepers so I would need to pick a large shop that catered to an international clientele.
After many negative experiences with Paris taxies, my friend Doug and I had to leave our Seeing Eye dogs at the hotel and use our white canes so we might be guaranteed a trouble free taxi ride. We also needed to choose a location that we could visit during the same taxi ride as going to a cheese shop. We chose Pierre Herme and we were happy we did.
While we did purchase some fine cheeses, we didn’t find our cheese shop experience nearly as fun as we found our time at the chocolate shop. We thought we had ordered four different kinds of cheese each, but when we checked-out what was included in our vacuum-packed packages, we were short part of what we thought we had ordered. Was it a matter of language barriers or just plain stupidity, who knows.
Getting back to chocolate; the shop was rather small but still bigger than the cheese shop. There were displays of many kinds of chocolate in many kinds of packages. None of it was cheap and none of it was plain. The shop also included some bakery products such as cakes and pastries.
By the time we left the shop, we had boxes of chocolates for gifts, bars of chocolate for a planned chocolate tasting back home, chocolate dipped orange peel and something they called macaroons filled with any number of flavored creams but including no coconut at all. We also had a rather large bill. I don’t want to think about that part for now.
Will the chocolate be any better to my taste than the bars we have been buying at the local market? Will our friends and family who receive samples appreciate fine chocolate? Will I ever do this again? Who knows and who cares. I am in Paris and eating chocolate.

I have taken taxi rides with my Seeing Eye dog in most of the states in the U.S. as well as in at least four other countries. I have never been as abused as I have been during my brief stay in Paris, France.
When trying to get from the airport to our hotel with the assistance of an airline worker, she indicated that she was turned down at least four times. My wife and I were guarding the luggage at the time or I would have started my vacation filling-out complaint forms from the get go.
Later, when we tried to take a taxi from our hotel to a restaurant, two different taxi companies sent cars who’s drivers refused us. We almost missed our reservation to the Dining In The Dark restaurant. We didn’t end up staying, but that is another story.
When returning to the hotel after dinner, the first taxi would only take two of our party and their dogs. My wife Kim and I were pulled out of the taxi and pushed into another. The second taxi already held two others without guide dogs who were headed to a different hotel. Kim and I ended up going back into the restaurant to call yet another taxi. The final taxi did take us to our hotel but the whole thing left a bad taste in the mouth after what was a wonderful meal.
It should be understood that this kind of behavior is against the law in France. How have those who live here kept their cool? Were we missing something as the result of not knowing the language? Whatever the reason, what I will go home remembering about Paris will not be the fine restaurants, not the organ concert in Notre Dame, but being treated badly by taxi drivers and taxi companies. Shame on them and shame on Paris for allowing this kind of behavior.

Yes, like many people, I make New Years resolutions. In past years these have included losing weight, finishing educational endeavors and fixing up the house. This year my resolutions will be few but, I hope, life changing.
I resolve to take better care of myself. That means lose weight, do more exercising, monitor my blood sugar more regularly and keep medical appointments rather than coming up with reasons to postpone them.
I resolve to read 120 books again this year but, this time, I will take time selecting them so that I learn from them rather than just being distracted by them. This means that I will read at least 1 non fiction book for every 4 fiction titles. I will read at least 12 books from the list of the books everyone should read.
I resolve to finish at least one major project started but not finished in years past. These include learning to play the ukulele as well as my mother, learning to play the guitar rather than playing at it as I have done for many years, learning to weave with either a table top loom or with a card loom with the assistance of a friend in North Carolina. There are others too numerous to list here.
I resolve to keep in regular touch with friends and family. That means sending birthday, anniversary and Christmas cards as well as calling them on the phone from time to time. Even if they find it difficult to contact me, I want to keep in touch with them.
I resolve to make a difference in the lives of blind and visually impaired people, both as individuals and as a group. This may be through my work at the Carroll Center for the Blind or through my association with the American Council of the Blind. Too many of us are unemployed; too many of us are socially isolated; too many of us are without access to technology and what that can do for one’s quality of life. As someone who has all of these things while others do not, I need to do what I can to bring these essentials of life to others.
Finally, I resolve to take time to thank those around me who make what I have and do possible. My family, my friends and colleagues. I will also take time to thank my creator in whom I believe but seldom find time to acknowledge.
There you have it. Now to put it all in practice. There is the rub.

My wife Kim and I are privileged from time to time to travel outside of the United States. This time we find ourselves in Paris, France to attend the 200th birthday celebration of Louis Braille, the inventor of the raised dot reading and writing system used by people who are blind.
Kim will be presenting on her new book “Drawing With Your Perkins Brailler”. The book includes 36 graphics created by entering strings of spaces, letters and symbols, similar to the graphics that can be created by typing a series of print letters. With Braille there are additional challenges because the dots are arranged in two columns of three dots. This makes making curves very difficult.
We are attending this conference with our friends Judy and Doug from Virginia. We are all blind and use dog guides from the Seeing Eye in Morristown, New Jersey. Each of us had to get special health certificates from our dog’s veterinarians so that they might enter France. As it turned out, we were never asked to produce the documents the law requires that we have.
As of this point, we have been in Paris for four days and have ventured out of the hotel every day. We went out to dinner to two different restaurants, taken a short ride on the Metro and gone shopping at a local grocery store. The people have been friendly but many of them do not speak English any better than any of us speak French. We have been lucky enough as of this point to find an English speaker of sorts each time we needed one.
Our only real problem to this point was the loss of my computer bag when arriving at the hotel. Kim and I took a taxi from the airport and our driver did not speak English. When we got out of the taxi, Kim went to the door of the hotel followed by a hotel employee who also did not speak English. He took with him four of the five bags we came with while I was paying the taxi driver. When it was our turn to check in to the hotel, there were only four bags; my computer bag had left with the taxi driver. He had not given me the receipt I had asked for so we had no idea how to find him.
A friend of Judy’s here in Paris spent some time trying to track down my bag but none of us had much hope. The morning of our second day, however, the taxi driver and a hotel employee showed up at my room with my computer bag in hand. What a relief! I gave him a large tip even though he did not want to take it. Everything was in the bag right where I had placed it. I am now typing this blog entry using my lap top with my PDA downloading the day’s newspapers. What a wonderful feeling.
Today we will be going out shopping and end the day having a meal at Judy’s friend’s house. It is cold and damp but we are in Paris so everything is an adventure. What more can you ask for?

A new braillewriter from Perkins is more than overdo, it is essential. The classic Perkins Braillewriter I have been dragging around with me for the past 41 years weighed too much, was too loud, was too big and looked like it was built for industrial purposes. Not so the new Perkins/American Printing House for the Blind Braillewriter.
The new machine is lighter, built with a mix of metal interior parts and a high-impact plastic case. Smaller in all three dimensions; it is made for 8.5 by 11 rather than 11.5 by 11 inch paper. The modern sound dampening material inside the unit gives it a lower tone and the margin bell is quieter as well. And the color; while it is only available in APH Blue at first, it will be available in raspberry and other colors in the very near future. Nothing industrial looking about this device.
I like many of the new features of the Perkins/APH Braillewriter. It has a neat way to erase unwanted characters for example. You press down a key to the right of the embossing head after you place the embossing head over the unwanted character. It has a tip-up reading tray on the back so you can read what you have written without having to hold one hand under the paper sticking out of the back of the machine while reading with the other. The margin setting levers have been moved to the front of the device, just below the carriage return, no more reaching around the back and counting the clicks as you move the margin sets inward or outward. Even the handle has been changed. Instead of being on the top and having to hold the device out a bit from your body as you carry it, you now pick it up with the frontward facing handle just under the keys. The device now hangs closer to your body making it easier to avoid hitting people and walls with your braillewriter as you walk along.
Most of the time, when a device is redesigned, the price goes up. Not in the case of the Perkins/APH Braillewriter. The new braillewriter costs $40.00 less than the old one. I had hoped for an even lower price, but I guess the cost of research and development ran more than expected.
I can’t say that I like everything about the Perkins/APH Braillewriter. The knobs are more like paddles than knobs which I find very cumbersome. The left margin set is a half inch in from the left with no way to “release” it. Why bother indicating that at all? The paper has a tendency to curl if it is left in the machine for as little as half-a-day. Perkins and APH will have to look into a different paper formula if this continues to be a problem. It doesn’t come with a cover. We all know that these devices will sit on a table and be left unused from time-to-time; so why no cover to protect them from dust?
As a baseball fanatic, I would call the new Perkins/APH Braillewriter a triple. $100.00 less and no curling paper and different roller handles and they would have had an out-of-the-park home run. Good job Perkins and thank you APH for your contributions as well.

The following is an article from a New Jersey news paper about a friend of mine. She, like me, is a graduate of the Seeing Eye guide dog school. It appears that we also share a love of baseball and enjoy not only the sport, but the adventure of going to the ball park. I think she gets the importance of being independent and being an adventurer. What do you think?

Morris Plains fan’s every visit a result of teamwork
By Steve Politi, The Star-Ledger,
September 14, 2008

NEW YORK — The doors to the D Train open at 161st and River Avenue and they step onto the platform, one unlikely Yankees fan guiding another through the dense game-day crowd.
Laramie leads the way. Jane Lang follows at his side. They walk up a stairwell to the street and past the vendors lined up alongside the famous ballpark. They circle around to Gate 4, where Laramie stops in front of his favorite tree. He has earned a quick bathroom break.
“Isn’t this place something?” Lang asks when they finally make their way to her seats behind home plate. This is a spot that gives her an ideal view of the old ballpark, from the famous facade that looms in the outfield to the infield grass that is always a perfect shade of green.
Except she has never seen Yankee Stadium — at least not in the way most fans have. Jane Lang is blind. Laramie, a golden retriever, is her guide dog. For the past eight years, they have made the trip from their home in Morris Plains to the Bronx too many times to count.
And one week from today, along with 55,000 other fortunate fans, they will make it for the final time. “I am very sad about it. I love it here,” Lang said. She is wearing a light-blue Derek Jeter T-shirt and dangly Yankees earrings, and Laramie has curled up on a Yankees beach towel spread at her feet. “The minute I step into Yankee Stadium, I feel safe. “I feel home.”
Yankee Stadium means something different to every fan who has walked through its gates since 1923. The first time Lang made this trip, she gripped the metal bar in front of her seat, heard those familiar sounds of batting practice and beer vendors, and couldn’t stop her tears.
“What are you crying for?” the usher asked her. “We haven’t even lost the game yet!” “I’m crying,” Jane Lang said, “because I got here on my own.”
That first journey was not without an unintentional detour. She had filled her pockets with eight pieces of candy, one for each stop the D Train would make, and popped one into her mouth every time the doors opened.
But she must have dropped one piece along the way, because she got off one stop too soon. It didn’t take long to figure out that something was wrong, though. Laramie wouldn’t budge until she got back on the train.
He leads her around puddles in the street and past careless teenagers talking on their cell phones as they walk. He makes sure she stops on every corner and waits for the light to turn green.
He walks like a typical New Yorker, never hesitant to bump his way through a slow-moving crowd. Lang follows at his right side, whispering “good boy” when he stops at the subway stairs or near the edge of a ramp.
It is a two-hour trip that could test the nerves of a person with 20/20
vision. Lang, 65, makes it about 25 times a year, sometimes with her husband Pete to help, but often just with Laramie. “You can’t be afraid,” Lang said, “because if you’re afraid, you can’t do anything.”
She has experienced Yankee Stadium in a way unlike any of the millions of
people who have come here. She has listened to the radio broadcast of the game in one ear and the reaction from the crowd in the other. If the other fans get angry about a call, she joins them. “Hey, ump!” she’ll yell from her seat. “Are you watching the same game I’m watching?”
Pete planned a special surprise for their 41st wedding anniversary, leading her onto the field before a game and into the Yankees dugout where Jorge Posada was waiting for her. She reached up and felt his face. He has such a great smile, he really does,” she said. “And he hit a home run that day!”
She was sitting next to Harlan Chamberlain the night his famous son, Joba, made his much-anticipated first start for the Yankees. Harlan, who uses a wheelchair, held her hand so tight she thought it would break, and when she touched his cheek, she felt the tears.
The Yankees have become her family. Maybe the fans around her are furious with the team for its struggles on the field this season, but Lang is grateful that they put a fresh patch of sod outside for Laramie if he needs to make a bathroom break. She kisses the concessionaire and sends Christmas cards to the ushers.
She wishes she could meet owner George Steinbrenner some day, because she
knows exactly what she would tell him. “You know what I would do? ”she said. “I would touch his face and give him a big hug and say, ‘Thanks for
giving me so much joy over the years.’ “
Lang hopes she can still visit the new Yankee Stadium next year, but Laramie, now 10, won’t come back after the final trip to the old ballpark next Sunday. The team even put his picture on the scoreboard screen last month, congratulating him on his upcoming retirement.
That day after the game, as the two walked down the steps to the D Train, fans spotted the golden retriever.

“Make way for Laramie!” they yelled, and the crowded parted to let them
through. He will lead her down those steps one last time next week, and Lang knows she’ll be crying when he does. But they’ll leave this place with a lifetime of memories from a ballpark she has seen in a way nobody else has.

I am deeply saddened by the closing of Yankee Stadium – as if losing an old friend. My memories of Yankee Stadium will be with me forever.
My first time at Yankee Stadium was for Game 5 of the Yankees – Diamondback World Series in 2001. That’s the series that was delayed because of 9/11 and it actually ran into November – causing some folks to call Derek Jeter, “Mr. November”.
I was in Los Angeles on 9/11—up at the crack of dawn to practice a
presentation I was scheduled to give at a wireless telecommunications Trade Show. I had CNN on in the background. I saw the pictures of the World Trade Center and saw the second plane hit the second tower live. I came totally unglued when I heard that AA Flight 11 was the first plane to hit. I flew AA 11 on 9/10. I was originally scheduled to be on AA 11 on 9/11 but flew out a day early because Ron Berger, the President of the consulting company of “Angelbeat” asked me to come a day early to present at the conference. What a fitting name for the company..
As you recall, flights were suspended for a few days after 9/11. I visited Disney’s American Adventure and the “Happiest Place on Earth” had never been so somber.
I flew home on American Airlines the day after flights were resumed. No one spoke. The flight attendants and crew all wore ribbons and were visibly grieving.
I was drawn to New York City. I took Amtrak the day before the WS game, and visited Ground Zero. I saw facades that were still dangling and everywhere the smell and grit. The site was still smoldering. Took lots of pictures. Had my camera stolen on the way home. I signed the Memorials that were outside the church that was the relief center for the workers. Saw many pictures of the people who were missing and read many messages that were left at the site. Several months later, I attended a trade show at Las Vegas where similar memorials had been placed along the fences around the New York / New York Hotel.
2001 World Series Game 5 was the one the Yankees won in extra innings from a Scott Brocious homerun. Ken Carter and I sat in Memorial Park for the game. The Color Guard assembled just outside where we were seated for the Star Spangled Banner. An American Bald Eagle was released at each game at the Stadium during that series during the pre-game ceremonies from Center Field.
That World Series was very important to help everyone heal and cope with the aftermath of 9/11. I will never forget the eruption of emotion upon Scotty’s walk-off homerun. That followed by a continuous loop of Sinatra singing New York / New York that seemed to last forever.
I was a Yankees fan that Series and so grateful that I had the opportunity to be at that Game.
When Brian and I visited Memorial Park, we saw a plaque that commemorated
9/11. At the top of the plaque was an American Bald Eagle flying above the twin towers. Also pictured was a fireman with his rescue dog.
We sat in Memorial Park for the last two Yankees – Red Sox games to be played at Yankee Stadium. I tiered up and had goose bumps when Ronan Tynan sang “God Bless America”.
People were wonderful to us everywhere in NYC. People in NYC changed after 9/11. My perceptions of New Yorkers also changed.
NYC is a warmer place.
Yogi Berra spoke at the beginning of the broadcast of the last game at Yankee Stadium. I don’t have his exact quote, but it was something like … “Yankee Stadium will never be gone as long as I have my memories”. Amen, Yogi.

Farewell Yankee Stadium.

You may not have noticed that I didn’t bring Bethel with me to the last game in the Seeing Eye Single Tour. Why not? Fenway only allows a guide dog user to purchase a wheel chair area seat, the only place where a guide dog can fit, 72 to 24 hours before a game. This is the result of an old out-of-court settlement between the Red Sox and the wheel chair using community where no consideration was made for the needs of a guide dog user.
I have been able to exchange my ticket once and purchase a ticket directly once to seat in one of the wheel chair area seats. The first time it was for the game between the Red Sox and the Yankees when Boston got four back-to-back home runs. It was a wonderful game but very cold up in the back of the grandstand section where the wheel chair seating was. The wind was very, very cold.
The next time I got to sit in the wheel chair area seating was just a couple of weeks ago. My friend Rick and I wanted to see the Red Sox play the Rays. Rick got the tickets and they were terrific!
Our seats were just 100 feet from Gate E and up a easy-to-navigate switch-back ramp. We were half way between third base and the left field fowl poll, about twenty rows back. To my left was the Green Monster and to my right was the infield. It was a night game and there was a little rain but no rain delay.
As much as I loved the seats because I was able to bring Bethel to the park, Rick loved the seats because of the uninterrupted field of view. Even when the fans in front of us stood up to cheer, Rick could still see the game. He hates the seats I usually get behind home plate about 27 rows because there is an isle right in front of us and the fans keep standing between him and the game. No problem like that where we sat to see the Red Sox and Rays.
We lost the game but had a lot of fun. Bethel was a real charmer, making friends with the other fans, Rick loved seeing the balls hit the Green Monster and I loved hearing the voice of the announcer over the sound system and the balls as they bounced off the wall.
If you ever get a chance to sit in the wheel chair seating area, I would encourage you to do so. Bring along your guide dog and a low vision friend. These are not seats for those with 20 20 vision or those who can walk around the park. For those who do need them, they make all of the difference in the world.

Please see below a complaint Rick and I sent off after our visit to Orioles Park in Baltimore. We offer this to all of you as an example of how a complaint can be lodged in a way that compliments those aspects of a stadium visit worth praise and outlining those aspects that are in need of change and how that change can take place.
Have you ever sent off such a complaint and did you ever receive a response, positive or otherwise? Share your experiences and opinions.

•* * * * * * * * * * * * *

Hi Monica,
Please forward this formal complaint to the appropriate business folks at the Orioles. We hope this complaint is viewed constructively and as a business matter.
Brian Charlson, who is blind, his Guide Dog Bethel and I attended the August 24 and 25 games at Camden Yard. I have low vision and use a white cane and low vision devices. We purchased our tickets through the box office soon after the on-sale began for single game tickets.
We requested that our seats 1.) be as close to the playing field as possible, 2.) be protected from foul balls and broken bats, 3.) have space to accommodate Brian’s Guide Dog and 4.) have sight lines above standing spectators so that I can effectively use my low vision devices.
We were sold tickets in the wheelchair seats of Section 70 for the August 24 game and Section 64 WC seats for the August 25 game. Please explain why these seats were offered to us. We trusted that the seats sold would meet the criteria above, especially considering how early they were purchased, The seats were not close to the playing field and did not have sight lines above standing spectators. There was ample space for the Guide Dog and we were so far from home plate that presumably that is how we were protected from foul balls.
I visited Fan Assistance to request info on how to file a complaint and was greeted by Colleen and Janet who handled the situation superbly. We were
relocated to seats behind home plate for the August 24 game.
The seats originally sold to us were inappropriate to meet our needs that we clearly articulated. I have a hard time believing that these were the best seats available when we bought our tickets. The August 25 date was far from sold-out and many more appropriate seats remained unoccupied at game time.
It is not true that all of those who are blind or with low vision can sit anywhere in the stadium.
We belong to the American Council of the Blind and are developing Model Ticket Policies to assist venues like Camden Yard to properly accommodate those who are blind and with low vision. I am the chair of the Task Force that is developing these Model Policies.
We request answers to the following questions:
1.) what policies are in place with regards to selling tickets to the blind and those with low vision?
2.) Can we meet face to face to discuss our Model Ticket Policies and explore how the Orioles and ACB can collaborate to refine and implement these ticket policies?
3.) Why were we sold the tickets we were?
Also, most who are blind and with low vision listen to the commercial radio broadcast of the play by play while in-stadium. The radio broadcast was
unnecessarily delayed approximately 5 seconds making it very difficult to track the action. Please advise who we should contact to file a formal complaint about the radio delay?
Again, the assistance we received from day of game personnel, particularly Colleen and Janet was superb and extremely professional and much
appreciated.
We look forward to a formal response to all the questions listed above. We believe the model ticket policies we are drafting to be extremely pragmatic
and reasonable. We hope that we can meet to discuss them with the Orioles during the off-season, particularly in light of our experience and this complaint.
We look forward to hearing back from you regarding this complaint.

Sincerely,
Rick E Morin
Brian Charlson